About Gen-X

Selling you a CRM is easy, having it work for you is an entirely different ball game.

The walk Through

Well executed CRM initiatives can fundamentally change the way businesses operate and choosing a consulting company for professional services to help grow your business can be challenging. CRM tools can bring service, sales, marketing and executive teams into alignment and maximize their effectiveness.  Businesses who make the best use of customer service information accelerate their growth and success, and leave behind their competition. Poorly executed CRM integration initiatives, on the other hand, can lead to distraction, low morale, and lost productivity.

No business wants to feel like they’re on their own, especially when it comes to using a complex piece of software like CRM.  However, a customer relationship management program is absolutely vital for many businesses because of how much easier it makes things.  Tha's why we want to make certain you feel comfortable using CRM.  We offer a wide variety of CRM support services, including everything you need to get your system up and running, get everything customized to your specifications, and more.

CRM setup can seem very daunting at first.  There's a lot you have to do beyond just installing the software.  You have to set up all of your databases, enter or import all of the data you’ve already collected, and design your reports, among other things.  This takes time, of course, but it takes even longer if you’ve never used a CRM before.  Our support team will walk you through the entire CRM setup process to ensure that everything is configured just as you need it to be.

Another major aspect of CRM is that it’s customizable.  We have a staff of experienced CRM developers standing by to assist you with customizing your software.  They will develop custom modules designed to meet any need.  Our CRM custom development team will also help you with any issues you may have with these modules at any point in the future and can build new custom modules as your needs grow and change.

Are you uncertain if CRM is even for you?  What can those customized modules even help you with?  Many business owners have these questions and more when they start looking at any CRM.  That’s why we offer CRM consulting.  Our knowledgeable consultants will sit down with you and go over every aspect of CRM.  We will look at your business and show you how CRM can make your overall process more efficient and much easier.

Of course, if you ever need any CRM support, our team is here to help you.  We can answer any question no matter how basic or complicated.  Having difficulty with performing an action?  One of our team members will walk you through it step by step.  Getting a strange error?  We will explain the cause and help figure out exactly what’s causing it.  No matter what you need help with, we’re here to assist you so that you get the most out of CRM.

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Why would you need a CRM?

To put it simply... if you do not use a CRM your business probably owns you, you started a business to be independent, not to be a slave to your very own creation. It's a random guess but your business is being managed by a plethora of different variations of the same Excel spreadsheet residing in different folders across your organisation?. Sound familiar?. You need a CRM.

Wasted Time

Let's face it, the monotony and repetition of the daily workflow can become tedious, this often leads to these tasks being sidelined and then forgotten, let the CRM handle these.

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Automation

Imagine a utopian world of having certain tasks just happening, whether you're in the office or not. We know how unreliable staff can be, so don't leave things to chance.

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Lead Generation

Stop buying leads, attract and create your own by using your blog, vlog and your website, the CRM seamlessly integrates Contact or Webforms turning traffic into tangible leads.

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Gen-X Consulting helps companies and entrepreneurs implement the most effective CRM solution based on their business and requirements.

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